Why You Should Choose Us For HR Advice
HR advice means getting a clear, correct answer to a workplace question before it turns into a bigger problem.
Every response our hotline gives is grounded in the Fair Work Act 2009, the National Employment Standards, and the relevant Modern Awards, so you’re never left guessing whether you’re covered.
On-Demand HR Advice Process For Australian Employers
Getting support shouldn’t be complicated. Here’s how it works from the moment you reach out.
Contact
Call or email HR Expertise with your question, large or small.
Review
Your dedicated account manager checks the facts and the people involved.
Referenced advice
You get a clear answer that points to the award, NES, or Fair Work obligation that applies.
Follow-up
Support continues until the matter is sorted.
When Should an Employer Seek HR Advice?
Some HR issues can wait, others can’t. Getting advice early is almost always cheaper than fixing a mistake later.
- – Confirm the contract and award before you hire your first employee.
- – Check the award and the agreement before you change someone’s pay or hours.
- – Start a documented process early if performance slips.
- – Get advice before you investigate a complaint, and before you end any employment.
Who Our HR Hotline Supports
Our HR hotline for employers is built to flex around businesses of every size and sector, not just one type of client.
Small & medium businesses
(Under 15 staff, 12-month period)
If HR sits with an owner or office manager already stretched thin, the hotline gives you qualified advice whenever you need it.
Start-ups & professional firms
(First hire, Contracts)
Getting your first employment contract right sets the tone for everything that follows, and we help you get there with confidence.
NDIS providers
(SCHADS Award)
Get advice on the SCHADS Award, shifts, broken shifts, and penalty rates, with dedicated NDIS HR support built around how funding-based rosters actually work. It’s part of our broader HR management NDIS offering.
We also support employers across retail, construction, and the education sector, where casual and shift-based workforces bring their own set of award complexities.
HR Outsourcing Models You Can Choose From
For $275 a month, the hotline covers the full spectrum of HR questions employers face, not just the easy ones.
| HR Topic | Typical Question | What HR Expertise Advises On | Reference |
|---|---|---|---|
| Contracts & Onboarding | Is my contract compliant? | Terms, probation, the Fair Work Information Statement, casual vs permanent | NES |
| Modern Awards & Pay | Am I paying the right rate? | Award coverage, classifications, casual loading (25%), super (12%) | 121 awards |
| Employment Standards | What leave must I give? | The 11 entitlements, the 38-hour week, leave, and notice | NES · 11 |
| Performance Management | How do I manage underperformance? | Warnings, performance plans, and the records that back them up | FW Act |
| Misconduct & Discipline | Can I dismiss for this? | Investigations, procedural fairness, and summary dismissal | Reg 1.07 |
| Unfair Dismissal | Will this be unfair dismissal? | Valid reason, fair process, the Small Business Code, the 21-day window | Part 3-2 |
| Redundancy | Is this a genuine redundancy? | Consultation, redeployment, and redundancy pay | s.389 |
| Policies & Culture | Do I need a policy for this? | Workplace policies, complaints, bullying and discrimination | FW Act |
An active dismissal, a Fair Work claim, or a serious complaint needs same-week attention because the clock is already running. HR hotline services cover both the urgent and the routine, alongside hands-on performance management when a matter needs more than a phone call.
HR Advice vs HR Outsourcing
| Aspect | HR Advice (Hotline) | HR Outsourcing / Projects |
|---|---|---|
| Scope | Day-to-day questions | A defined project or ongoing function |
| Delivery | Phone and email, on demand | Scoped engagement, often hands-on |
| Cost | Flat $275 a month | Quoted per project |
| Best For | Compliance and quick decisions | Restructures, policy builds, investigations |
Not every HR need looks the same, so it helps to know where advice ends and a bigger engagement begins. If your business needs more than advice, our outsourced HR services can take on entire functions like payroll, recruitment, or performance management.
 Why Employers Choose HR Expertise
Employers stick with us because the advice is fast, accurate, and backed by people who actually know Australian employment law inside out.
Flat, predictable pricing with one monthly fee, unlimited questions, no surprise invoices.
Real qualified advisers, not a call centre script, but a human resource consultancy behind every answer.
No lock-in contracts. Stay because it works, not because you're tied in.
Same-week response on urgent matters, so when the clock's running on a dismissal or claim, you're not left waiting.
Sector-specific expertise. From NDIS to retail, construction, and the education sector, we understand the awards that apply to your industry.
Reliable, professional, transparent and superior HR services. As a business owner, I’d highly recommend HR Expertise and wouldn’t work with any other HR company for our business needs.
Priscilla Maia, Managing Director – Yay Today
I have had nothing but an extremely positive experience with Cedric and the team at HR Expertise. From the very first onboarding phone call to day to day problem solving is nothing short of fantastic. The website is professional, easy to navigate and understand. It feels like Cedric and team are a part of the business rather than an external agency. I have had very quick turnaround times on advise and documents as well as strategic and operational direction. Cedric is best in the business and I feel very confident in Cedric’s ability to resolve day to day HR issues as well as decisions that require strategic thinking on a senior level. Highly recommend for a pain-free and highly competent top-shelf service. Well done team! I really look forward to developing our partnership further.
Vatsalya Bohra
Cedric was professional, knowledgeable, personable and efficient to work with. He provided sound and up to date advice on award coverage for our small business. We are thrilled to have found a HR consultant for our business and have no hesitation in recommending his services to other businesses, small or large.
Nicole Johnson, Business Manager – Misheye Image
I was able to get a hold of someone right away, and the advice given was clear, professional and easy to understand, which in turn assisted me on the next steps to take. Very friendly staff, easy to talk to and I was very happy with the service received.
Elli S
I used HR Expertise in the past and highly recommend them to anyone that is looking for quality HR services/advice. I found them to be very professional from the get go and was provided with good practical advice. Thanks again Cedric, I will be sure to use your services again in the future.
Arjun Jayachandra, Project Manager – Telstra
HRE’s advice with salary benchmarking, contract construct and assistance with drafting policies & procedures was fantastic!! They were easy to deal with and responsive with their turnaround time.
They are always willing to help and produce the most sound and proficient advice. Could not recommend anyone else more highly. No job is too big or too small.
Thank you so much HRE!
Gabrielle Street, Clinical Operations Manager – XRHealth
We used HR Expertise to guide us through the process of employing our first employee.
Cedric did a fantastic job, he provided us with all the documents that we needed in a very timely and professional manner as well as answered the many questions that we had.
Would highly recommend them and will use them again in the future!
Giovanni Colombo, Director – Rootech
I came across HR Expertise from Google as we needed to engage a local HR advisory for some work related assignment. Cedric fast responded to our queries, and we also received a very competitive pricing, that’s why we’ve decided to engage HR Expertise. Cedric is always fast to respond and provides very useful insight on local practice related with employment in Australia. I’m very grateful for Cedric and his HR Expertise excellent work!
Rini Rahmalia, HR Manager South East Asia – Rina
Can not thank HR Expertise enough! So grateful we found such a professional and helpful HR expert who completely understands our requirements and is flexible with our requests. Highly recommend HR Expertise for all their HR needs.
My first language is not English but he understood my thoughts very accurately and made changes quickly. I highly recommend HR Expertise for their professionalism and patience.
Thanks Cedric for your expertise with some of our Australia matters — appreciated
I have had nothing but an extremely positive experience with Cedric and the team at HR Expertise. From the very first onboarding phone call to day to day problem solving is nothing short of fantastic. The website is professional, easy to navigate and understand. It feels like Cedric and team are a part of the business rather than an external agency. I have had very quick turnaround times on advise and documents as well as strategic and operational direction. Cedric is best in the business and I feel very confident in Cedric’s ability to resolve day to day HR issues as well as decisions that require strategic thinking on a senior level. Highly recommend for a pain-free and highly competent top-shelf service. Well done team! I really look forward to developing our partnership further.
HR Advice & HR Hotline FAQs
Yes, the hotline is available to employers across Australia, delivered by phone and email regardless of your location.
Our HR hotline gives you access to a wide array of expertise. Everything from contracts and pay questions through to performance management, misconduct, redundancy, and workplace policies.
We can guide you through modern award interpretation, outsourced payroll services, employment contracts, redundancy, long service leave, workplace investigations, disciplinary processes, and many more. The advice you receive is always tailored to your unique business circumstances and workplace, as well as being aligned with industry best practices.
At HR Expertise, our commitment goes beyond simply answering your calls. We aim to build lasting partnerships with our clients, becoming your trusted guide in the world of HR. Reach out today and experience the HR Expertise difference through our HR Advice Hotline.
Working with us guarantees solutions that are backed by the most up-to-date skills and expertise. Whether your business is large or small, our HR hotline ensures that expert advice is never more than a phone call away. Whether you need a quick cover or have a complex issue at hand, you can rely on us for prompt, reliable, and effective solutions.
No, our advice is HR guidance referenced against the Fair Work Act, NES, and relevant awards. For formal legal proceedings, we work with barristers and solicitors that we can introduce you to.
Yes, but active claims need same-week attention given the tight response windows involved, so reach out as soon as the matter arises.
Yes – at HR Expertise, we understand that each business has unique HR needs. Our consultants are capable of tailoring solutions that align perfectly with your business objectives.
If you require more extensive HR services beyond what our HR Advice Hotline offers, HR Expertise provides a broad range of HR solutions tailored to your business needs. Simply get in touch with us for more details.
If you need a larger engagement like a restructure, policy build, or hands-on project work, our outsourcing and consulting services are a better fit than the hotline alone.
Call us for a free initial consultation